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Technical Project Manager

Seattle, WA
Technical Services Project Manager

My client is part of Alpine SG, a rapidly growing group of market-leading vertical SaaS companies backed by Alpine Investors. They are seeking a proven project manager to join their growing team. 

Job Description
Technical Services Project Managers are responsible for leading customers through the completion of paid services projects, using a combination of management and technical skills. They are highly organized, strong communicators and have a real passion for driving successful customer outcomes. We have a complex product that requires expert configuration and integration. You’ll be the person in charge of seeing those integration projects through to completion. 

Attributes
● Passion for technology
● Cool under pressure
● A technical orientation, curiosity, and desire to become 'the expert'
● Patient and empathetic with a service mindset
● Ownership mentality and ability to handle issues through to completion
● Excellent written and verbal communication skills, with the ability to modify style for the
audience
● Highly organized, detail oriented, and able to manage multiple tasks at once
● Bias for action with a solution orientation
Qualifications
● 4+ years of project management or service delivery management experience in a
customer facing role, preferably in a SaaS environment
● Experience leading delivery of customer-facing technical projects from kickoff to close
● Experience orchestrating on- and offshore team resources to help solve customer needs
● Deep technical knowledge of the integration space a plus

Responsibilities
● Create customer proposals & SOWs; maintain technical project plans, including tasks,
milestone dates and allocation of resources
● Plan and manage resources (including offshore teams) ensuring all projects meet customer obligations
● Provide timely and accurate status updates to customers and stakeholders throughout the project lifecycle
● Own and manage technical project escalations through to resolution; ensure expectations are clearly set with customers
● Maintain and foster customer relationships
● Lead the charge on hitting our quarterly Technical Services revenue goals
● Develop an intimate understanding of the company's integration (EDI & API) ecosystem; maintain up-to-date knowledge of our offerings and industry best practices

Benefits

● 100% remote company
● Opportunity to be part of a high-growth success story
● Mentorship
● Competitive compensation plan
● Medical and dental benefits
● 401K benefits
● Paid time off (PTO)
 
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